Wednesday, December 29, 2010

Leading Change in the Entrepreneurially-Focused Organization, By Joseph Erba

Successfully leading an organization of any form or size must incorporate the leader’s vision with a well-grounded strategy of how the organization will move towards that vision. The premise here is that the term “entrepreneurial” refers to a mindset of thoughts and actions rather than venture creation; which can be an outcome of this mindset, but not a prerequisite of such. Those actions include allowing innovation to thrive by redefining the definition of “failure” and executing a strategy through proactive forays into existing and new market arenas.

It’s fair to say that in order to implement a strategy, the leaders must be able to effectively manage the resources at their disposal, albeit financial, operational and most importantly, the human resources of the firm. If we accept the basis that “ Management” focuses on the transformation of inputs into outputs, on maximizing the available resources at their disposal and coordinating those resources for the benefit of achieving goals and objectives, we can also contend that “Leadership” focuses on exploiting the corporate capabilities of the organization to reach their objectives, while also exploring how to challenge and change these capabilities in order for the organization to stay relevant and build some level of sustainable competitive advantages.

Yet regardless of how dynamic or charismatic a leader or leadership group is, or how compelling their value proposition may be to their internal and external audiences, a series of fundamental challenges face them at every turn.

These challenges include defining (or in some cases redefining) the direction of the company in light of an ever-changing business environment, assessing the capabilities and competencies of the teams of managers and contributors that form the core capabilities of the organization, while attempting to address the societal challenges of changing demographics and lifestyles in the environments served.

So in a rather simple way, we can say that a leader is a juggler, a balancer, an individual framed in the present, but focused on the future. As these leaders articulate their visions, their missions and goals for their organizations, their role becomes one of a communicator, one of supporting the messages presented both vertically and horizontally through their organizations.

In the context of corporate entrepreneurship, we understand that the three drivers of innovation, risk-taking and proactive behaviors create another set of compelling challenges, especially when the organization is facing some level of change (such as redefining their markets, renewing their strategic direction or looking externally for available partnerships). The premise here is that change in itself is no longer an “event” rather an integral part of the strategy of the firm.

Yet embracing change requires constant and consistent messaging. Communicating throughout the organization must be effective enough to challenge the organization to move beyond the comfort levels of their current positions to areas of potential uncertainty without disrupting the balance of the organization.

Studies have indicated that these efforts of communicating throughout the organization are steeped in a process of social learning involving the roles that each person (leadership, managerial or individual contributors) has assumed either formally or informally throughout the organization.

As organizational members interact and exchange information, roles and role expectations develop. As roles develop, leadership takes on the task of “architecting” these interactions. The leadership goal here is to assure that these interactions foster effective exchanges of information between the role players, so that there is a shared understanding of the strategies and goals, while creating some congruence between the organization and the follower’s self-interests.

For many of us who have experienced “managing“or being managed, we understand that the process entails a wide variety of behaviors, both formal and informal. We accept that there may be a difference in expectations of the people interacting with managers/leaders. These differences of expectations create the opportunity for conflict. These differences center around personal beliefs of what the organization needs to accomplish, how it should be accomplished and who should be accomplishing it. These differences are driven by experiences, based on someone’s primary functional position within the firm or their actual or perceived “positional” power within the company.

All these different roles and/or beliefs lead to disconnections over which roles to play and the possibility of inconsistent messaging. Here, leadership and all levels of management need alignment or uncertainly prevails, leading to tension and role conflicts. If managers themselves are in conflict with their roles, organizational dysfunction forms. People avoid challenges (the opportunities for innovation, risk-taking and proactiveness); creating stress on the organization, people decide to leave (usually the best and the brightest) and the organization is stymied.

Therefore, the concept of consensus on the dominate logic (shared understanding on the need for change) is critical to effective leadership. This leads to a shared understanding, role clarity and hopefully greater trust throughout the organization.

Last, leadership needs some mechanisms to develop this consensus and trust to support their strategic directions. This leads us to three possible measures; market controls (objective criteria for evaluating new ideas/opportunities), bureaucratic controls (standardized behaviors and performance assessment) and clan controls that rely on the corporate culture to create a feeling of belonging while reinforcing the values of the organization.

References: Morris, M., Kuratko, D. and Covin, J., Corporate Entrepreneurship & Innovation; 2e, 2008

Author:
Joseph Erba
Professor of Practice
The University of North Carolina at Greensboro (UNCG)

Experience is the Best Teacher…Wanna Bet?, By Preston Yarborough

“We learn from experience that men never learn anything from experience.” --George Bernard Shaw

Just like many leadership educators, I believe in experiential learning. That having been said, G. B. Shaw had a point. Visit my office and I’ll prove it.

Darren is a colleague of mine. He’s sharp, witty, focused, prepared, and maintains an air of comfortable composure. I admire his work ethic and would love to emulate him. His office is the picture of organized efficiency: clean desk, file folders labeled and systematically arranged, and he effortlessly processes his work. When I’m at my best, I feel like I’m in the “Darren Zone.” Unfortunately I don’t find my way to the DZ all that often.


Like a mythical beast, clutter blocks my path to the DZ. I feed the beast daily when I’m too hurried to file documents or when I refuse to throw stuff away. I gauge where files are by how recently I last used them. If it’s been awhile, it’s probably at the bottom of a stack. More recent items are likely on top. It takes a minute or three of shuffling to locate most anything. This amuses the beast.

I’m embarrassed and ashamed. Do I know why my office looks this way? Yes. Do I know from experience this system holds me back? Absolutely. But experience can be a lousy teacher.

If experience isn’t going to teach me, how might I slay this beast? Warren Bennis offered insight in his book, On Becoming a Leader:

Your accumulated experience is the basis for the rest of your life, and that base is solid and sound to the degree that you have reflected on it, understood it, and arrived at workable solutions.

Bennis’ quote bears repeating, “Accumulated experience …. is solid and sound to the degree that you have reflected on it, understood it, and arrived at a workable solution.” Reflection and Understanding are keys to upacking insight from experience.

Reflection is different from merely remembering, recording, or reporting experience. When we reflect, we take time to consider experience from multiple perspectives. Through this process, we can enhance our understanding of self and others.

We may reflect inwardly (on ourselves) on by examining our observations, thoughts, feelings, and actions. We reflect outwardly (on others) through examining our perceptions of others' actions and our interpretation of others’ thoughts and feelings.

Fine practitioners of the reflective arts are intentional and systematic. They choose a specific, personal development goal as a focal point for reflection. They will describe the experience, examine it, articulate their learning, and apply insights to improve their performance.* Consider this example:
GOAL: I want to keep a more organized office.
DESCRIBE ACTIONS: I can reflect on my day and consider the times I filed things away (constructive goal behavior) versus the times I did not (destructive goal behavior).
EXAMINE: What factors (thoughts, feelings, & conditions) helped me follow through on my goal? What factors hindered me? What decisions could I have made differently to perform better? How might I prepare myself so that I improve next time?
ARTICULATE LEARNING: I now convey what I learned from this personal inquiry. This reflective process helps me understand factors that influence my behavior, how to make proactive decisions, and to prepare myself for success. I will now set a plan according to these insights. Insights mean little if they aren’t converted into action.

Reflection is most powerful when it is objective. The point isn’t to justify one’s self—but rather to seek deeper understanding. Once we develop understanding, then we have increased our ability to develop workable solutions.

Those who learn the art of reflection turbocharge their capacity for self-growth. Reflection is at the heart of personal development, but it is not as easy as it sounds. It takes practice. Participating in group reflections (verbal), reflective journaling (written), and leadership coaching (verbal) are all excellent ways to practice reflection. Each of these processes helps you learn how to reflect on relevant issues, broaden your observational awareness, and enhance your ability to discern insights from experience. Don’t be discouraged if early efforts seem hollow, unsatisfactory, or even frustrating. It’s part of the process. Once it clicks for you, you’ll never turn back. And you will differentiate yourself from those who mistakenly believe that experience will teach them all they need to know.

* Describe, Examine, and Articulate Learning are described in the DEAL model of critical reflection by Patti Clayton, PhD
Author:
Preston Yarborough, Ph.D.
Assistant Director of Leadership
The University of North Carolina at Greensboro (UNCG)

Thursday, December 23, 2010

Leaders Change™ Principle 2, By Dianne Garrett

A leader’s job is change - to lead change in your organization and in yourself.

Our conscious brain generates about 10% of our decisions. Surprised at the low number? Furthermore, if that is true, where do the remaining 90% of our decisions come from?* The answer is the unconscious. And one part of our unconscious is our habits – repeated actions or thoughts that become standardized into our behavior. The old adage “We are our habits” now has neuroscience research backing.

As leaders, we need to learn about habits. In order to model the way and influence others to their greatness, we need to be aware of our own habits as well as have the ability to assist others in their awareness and changeability. So, the question for this writing is ‘What can leaders do to facilitate the brain to create habits that help us be better?'

Principle 2: Habits are a Brain Efficiency System
Have you ever driven to work and not remembered driving to work? Scary, isn’t it? Well, that experience is led by the part of your brain, the basal ganglia, which governs routine behaviors. Storing our routine behaviors is our brain’s way of conserving energy. How wonderful is that…our brain helps itself by being energy efficient. How can we use this efficiency system function in our brain to help us live a great life of intended habits?

First a little background information. In his book Quiet Leadership, Dr. David Rock explains that our habits are like the Grand Canyon. Just like the years and years of Colorado River water flow cutting a pathway through the rock of the Grand Canyon, repeated thoughts form pathways in the brain. Now think about how difficult it would be to change the water flow out of its repetitive pattern; it’s the same with our habits - changing them is very difficult. Dr. Rock tells us that it’s much easier to start a new habit instead of trying to change an old one.

In order to change, here are a few thoughts on an executable process from Dr. Kevin Ochscner, one of the founding fathers of the social neuroscience field.

1. Leaders need to work BOTH the habit systems as well as our thinking
systems. In business, leaders tend to work the thinking system only.
2. Most often our leadership feedback is directed to our thought systems. In other words, goal setting. Again, we need to engage the 90% of the unconscious as well.
3. Performance feedback is most often negative and not positive. Positive is more reinforcing.

So, our question again, “What can leaders do to facilitate change?”

1. Get commitment. All change fails without full commitment. We only
make it through the tough spots through determination.
2. Identify the situations when this change-goal-item exists. Is it during a time of day, an event of the day, a particular person, etc.? Once you have identified the trigger, develop an “IF THEN” implementation strategy statement.
For example, let’s say I want to stop being late to meetings. I watch my behavior and notice that it’s most often the 2pm afternoon meetings when my energy is low. I also notice that it’s most often when I skip lunch.

At this point, I craft a behavior IF-THEN statement: “If I skip lunch, I’ll eat a fruit and cracker snack in my office.” Now I have an actionable behavior and can then commit to the behavior. I write it down and place it in view as a friendly reminder. And then I prepare by bringing my snacks to work.

Successful leaders pay attention to habits. In summary, I leave you with a great poem (anonymous author) I read recently:

Watch your thoughts, for they become your words.
Watch your words, for they become your actions.
Watch your actions, for they become your habits.


* The actual numbers of conscious to unconscious thinking varies from 3% & 97% to
25% & 75%. Neuroscientists continue their study.

Author:
Dianne Garrett
Co-founder, QLEAD Intl
http://www.qleadintl.com/

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To see Dianne's Leaders Change™ Principle 1, check it out at http://leadershiplaunchingpad.blogspot.com/2010/11/leaders-change-by-dianne-garrett.html

Monday, December 13, 2010

'Tis the Season, By Mark Villacorta

I had a conversation with a student last week about her post-graduation plans. She was telling me how she was on the job market and looking to do some non-profit work. Even though some of the positions were excellent opportunities, she was resigned to the fact that she would not be making much money. This did not seem to bother her because money was not a primary value. I thought this was an interesting admonition for someone facing student loan repayments and health insurance premiums.

This got me thinking about the decisions we make about our career choices and financial well-being. As the semester winds down, it’s easier to reflect on some important fundamental questions. Given our nation’s economic woes, and a bleak employment situation it may be important for us to ask several important questions: What do I need to have a fulfilling life? And how much of it do I need? Which of my efforts are likely to have a lasting impact in society? Are they worth doing regardless of the outcome? I certainly do not have the answers to these questions, for we all responsible for finding our own paths to fulfillment and redemption. But in light of these questions, I would like to offer some thoughts for reflection as we drift into holiday mode.

Differentiating Equity and Equality

Equality is an often-loved concept, particularly in Greensboro. In light of this city’s rich history and deep connection to the Civil Rights Movement, it’s easy to think equality is always a good thing. However, blind faith in the principle of equality has the potential to create unfair and uninclusive social consequences.

Equality is the equal distribution of resources and opportunities for every member of society.  In applying this concept is becomes apparent that equal distribution is not necessarily fair for those who have been systematically prevented from participating in society to the fullest extent in the first place. Equity, on the other hand, takes into account notions of fairness in the distribution of resources in society. It recognizes that we are born into social systems where power is distributed unequally and that those inequalities are systematic and perpetuated by our institutions. Equity signifies that we all should have the opportunity to reach our full potential regardless of the social groups we are born into. Access to higher education, marriage, and religious freedom are a few of the domains in which it may help us to think in terms of equity in addition to equality. If we believe everyone has the right to freedom of religion (see Universal Declaration of Human Rights, 1948) it becomes important to recognize the diversity of religious practices rather than relying on gross generalizations. Juan Williams’ recent comments about fearing people at airports wearing “Muslim garb” created a frenzy in the media this past October. Most discussion centered on whether Williams should have been fired for his comments (an important discussion) as opposed to the validity of those comments. In a religion practiced by over 1.5 billion people, what exactly is “Muslim garb?” (Pew Research Center, 2009) First, are we assuming all Muslims wear the same clothes? Second, was Williams suggesting that Muslims who wear traditional or cultural attire should not be allowed in airports?  In terms of equity, we recognize that different traditions express belief in different ways but still have the right to be treated with dignity and respect. To remain inclusive we need to create spaces where there is room for different ways of being in the world and that we are able to recognize important differences within diverse groups of people.

Consider our school systems. If we want to retain the very best students on our campus, the most creative, experienced, motivated students, then we need to think of ways to help those with different needs succeed in the classroom. We want everyone to have an equitable opportunity for success. This may include the creation of mentorship programs to help historically under represented students feel like they are part of a community (Carey, 2008; Ballard et al., 2008) or developing programs to support students who are returning to school after extended leaves. Everyone has unique challenges. For those who are members of under-represented groups, or those who possess atypical learning abilities, we need to understand that giving them the same opportunities as everyone else puts them at a systematic disadvantage.. The provision of equity means recognizing and respecting specific needs, not assuming a one-size-fits-all approach.

So now that we know the difference between equity and equality, we can ask ourselves those critical questions, “What do I need to thrive? What personal development should I undertake in order to better understand the experience of others different from me? What is the role of financial prosperity in my journey?” The answers may differ markedly from the needs expressed by our friends, family, colleagues, pastor, mentor, or the many others in our lives.

Self-knowledge, Power and Privilege

Many models of identity development emphasize the importance of self-knowledge (Bennet, 1998; Cross, 1995). This includes knowing our values, motivations, learning styles and cultural lenses. In addition, as we learn about ourselves we learn about the different privileges and disadvantages we have based on aspects of our identity. If I am truly honest with myself I will also see the privilege I have as a heterosexual person, such as going through life without being labeled as “sick” or “immoral,” talking about my partner without being worried about losing my job, and using a public restroom without the threat of violence due to my sexual orientation.

Recognizing these privileges gives me deeper insight into my personal experience in society, and importantly, how I relate to others (Johnson, 1997). Power impacts the relationships we have with each other. It is essential that we attune ourselves to those dynamics so we may connect with others as authentically as possible. For example, if I ignore the fact that heterosexual privilege has opened doors for me throughout my life, then I immediately alienate a large group of people who do not have those same privileges (an estimated 14% of UNCG students identify as Gay, Lesbian, Bisexual, Transgendered, Queer, Questioning or Intersex).

If I don’t authentically connect with my experiences, I even alienate myself from myself. For example, I may try to hold on to my privilege, constantly trying to prove my worth as “a real man.” I may prevent myself from being vulnerable, or being physically or emotionally close to otherpeople. Eventually Imay lose touch and perspective with myself as well as with others. As a leader I must strive to practice empathy and humility, which helps me to have genuine, authentic interactions with people that I have power over.

As a continuation of our refection exercise then, let us ask ourselves: what is my power relationship with the different people in my life? What is my power relationship with those that I am trying to help? If I never received recognition from those communities, would I still do the work?

Our Role in the Global Economic Landscape

I recently led an experiential exercise and discussion on global citizenship at Ashbury Residential College. Students struggled with the concept of wealth redistribution; in particular, redistributing wealth in a society that had economic classes artificially placed upon it. One important point of our discussion was the fact that the different classes did not reach out to each other when determining a solution. I should note that the rules I provided did not prohibit such collaboration. Rather than engaging one another and listening to multiple perspectives, each group tried to determine what was best for the others by relying solely on their frame of reference. On a global scale, certain countries exhibit this tendency more than others.

As a nation, we must be informed about the effects of our country’s economic, political and military policies on the history of other countries. Our knowledge of such history and impact should not be colored by whether or not we voted for the extant leadership, or, whether we were alive when these events occurred. The country’s legacy of colonization and Western domination has set the stage for our prosperity. In today’s world, the transglobal institutions created by western nations establish a context for U.S. relationships in the international community. The World Bank and International Monetary Fund (IMF) have created conditions where developing nations have become impossibly indebted. The World Trade Organization has had a similar impact, regulating trade policies of indebted nations in order to increase markets for Western goods, often at the expense of these countries’ local farms and industries.
The increasing monopoly of fewer and fewer companies over the world economy reinforces these effects, leading some to refer to the current economic dynamic as the new colonialism (for an overview see Stiglitz, 2002; Wallerstein, I, 2003; and especially Sorrells, in press).

Whether we want this or not, we must recognize that our policies have spearheaded these developments and that we benefit from these policies at the expense of the world’s poor and disenfranchised. The global effects include increased inequality, poverty, family division, exploitation, feelings of inferiority and self-hatred, militarism, violence and death.

Yes, we all have our own problems in the U.S.; but it is worth acknowledging that many in the world would kill (sometimes literally) for our problems.

So, for reflection, consider: how do my actions impact the international community?

Final Thoughts and Leadership Implications

This article was more academic than I initially intended. Special thanks to Preston for editing the language to be more conversational. I also extend apologies to those looking to recover from final exams, papers and presentations. Yet despite the theorizing that happens in higher education, ultimately all of this reflection must lead to action. All of the educational degrees in the world, all of the debates we have with friends and teachers, all of the books we read are all for naught if at the end of the day we all juss do what we was gon’ do anyway. Leadership is not a product of thought—it is the result of action.
Therefore, it is important that we do something: to stifle oppressive speech and behavior, to educate our fellow brothers and sisters, to give back to those from which we have taken much. This is the ultimate aim of leadership.

Happy holidays!

Author:
Mark Villacorta, Ph.D.
Assistant Director
Office of Multicultural Affairs
The University of North Carolina at Greensboro (UNCG)

Edited by Preton Yarborough
Office of Leadership and Service-Learning
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References

Ballard, J., Gilmore, L., Keith, H., & Ore, B. (2008). Academic Achievement Amongst Minority Students. The College Student Experience (CNS 572). Paper 2.

Bennet, M. (1998). Intercultural communication: A current perspective. In M. Bennet (Ed.), Basic Concepts of Intercultural Communication: Selected Readings (pp. 1-34). Boston, MA: Intercultural Press.

Carey, K. (2008). Graduation Rate Watch: Making Minority Student Success a Priority. Education Sector Reports.

Cross, W.E. (1995). The psychology of nigrescence: Revisiting the Cross model. In J.G. Ponterotto, J.M. Cross, L.A. Suzuki & C.M. Alexander (Eds.), Hanbook of multicultural counseling (pp.983-122). Thousand Oaks, CA: Sage.

Johnson, A.G. (1997). Privilege, Power, and Difference. Boston, MA: McGraw-Hill.

Pew Research Center. (2009). Mapping the Global Muslim Population. The Pew Forum on Religion and Public Life.

Pharr, S. (1988). Homophobia: A Weapon of Sexism. Inverness, CA: Chardon Press.

Sorrells, K. (in press). Globalizing Intercultural Communication.

Stiglitz, J. (2002). Globalization and its discontents. New York, NY: W.W. Newton.

Wallerstein, I. (2003). The decline of American power. New York, NY: The New Press.

The United Nations and Human Rights 1945-1995, Department of Public Information, United Nations, New York (ISBN 92-110560-4).

Thursday, December 2, 2010

Leadership Anxiety, By Kendra Hammond

LEADERSHIP FREAKS ME OUT.

Seriously. Leadership is one of the most terrifying aspects of my life. This poses a problem, considering I am a student leader in several areas on UNCG campus. These areas include Outdoor Adventures trip leader, OLSL Edible Schoolyard student liaison, and University Speaking Center consultant. Just when I think I have a system worked out, am feeling confident to lead, and am ready to take on the greatest goal yet, I am ambushed yet again by the ever-haunting question to myself: “Who do you think you ARE?”

Funny I should ask. The “Who am I?” question is one that you cannot answer with A, B, C, or D. True or false is inadequate. Try looking it up in the library’s reference section, you won’t find it. It isn’t even one of those wishy-washy, open-ended essay questions we students love so dearly. It is the ever-evasive, mega-mysterious, impossible-to-answer question that will haunt leaders, and human beings, for that matter, until the end of time. Bits and pieces emerge, but forming a complete and accurate picture to answer that question is anything but fruitful.

Despite the fact that the inability to answer the “Who am I?” question is a shared experience among the majority of human beings, my personal inability to do so FREAKS ME OUT. It is one thing to ask oneself that question for speculative purposes, but when placed in the context of leadership, it gets a little complicated.

The original question of “Who do you think you ARE…?” continues on to ask “…leading these people? Why should they care what you have to say?” The burden of responsibility to be credible, honest, strong, and pure becomes heavier and heavier as you delve deeper and deeper into leadership.

When I first entered a leadership position at UNCG Outdoor Adventures, 95% of my energy was focused on my concerns regarding how I would be perceived by those who I was leading. The results of this misdistribution of energy were high anxiety, self-doubt, and an inability to relay even simple, fundamental information to participants.

It was not until I took a step back that I realized that my reason for being in that leadership role really was not about me. Sure, it was important to know myself as an individual and in relation to others, but what was most important in my role was catalyzing change for others. As soon as I shifted my focus from myself onto teaching participants and leading them by communicating my own passion for what I do, my anxiety dispersed rapidly.

So, yes, leadership can be REALLY scary, especially when you over-scrutinize yourself and find yourself paralyzed with self-doubt. The trick is to remember why you are in a leadership role in the first place. Let your passion fuel yourself and others. Who knows? Maybe you’ll be the first to answer that pesky question, “Who do you think you ARE?”

Author:
Kendra Hammond
Outdoor Adventures trip leader
The University of North Carolina at Greensboro (UNCG)